• The use of internet sites and specifically e-mail, in particular, are often touted as less expensive communication methods in comparison to traditional ones such as telephone calls.
• These types of technologies service can be very helpful, but it is completely useless to a business that cannot reach its customers.
• It is possible for CRM software to run an entire business.
• The CRM system allows a business to maintain all customer records in one centralized location that is accessible to an entire organization through password administration.
• Front office systems are set up to collect data from the customers for processing into the data warehouse.
• CRM makes it possible for a company to follow sales, orders, and cancellations. Special analysis of this data can be very beneficial for the marketing division of a firm/company.

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